Salud Responde: Integral Citizen Infomation Consultation Solution
Health CRM solution that provides citizens with a comprehensive service to obtain information and make requests.
- Multichannel: telephone, web, email, SMS.
- Telephone consultation.
- Follow-up of the patient until discharge.
- Proactive nicotine rehab service.
The "Observatorio Cátedra Sanitas" (an initiative of the Sanitas Group, one of Spain's largest private health insurance companies) in its 2009 annual report cites Salud Responde as a "success story in the section on Best Practices in the implementation of e-health in the Spanish Healthcare System"
Salud Responde in figures:
- Over 8 million users
- Doctor or paediatrician appointment in 40 seconds.
- 4 of 10 scheduled appointments are processed by telephone with this service.
- More than 1,3 million requests per month with daily peaks of 130,000 requests.
- More than 1,3 million requests per month
- Multichannel CRM
Indra in EMEA
- P. +34 91 480 50 02
- E. indra@indracompany.com
