In Italy we have nearly 600 professionals and offices in Rome, Milan, Bologna and Matera. In Naples we have a software lab connected to another 22 software labs, spread across Europe, Asia and Latin America, which operate as advanced R&D laboratories. We have also created a global center of excellence in Italy for our Customer Relationship Management and Computer Telephony Integration technologies.
In Italy we offer high value-added solutions and services for the Transport and Traffic, Public Sector and Healthcare, Security and Defense, Public Services, Energy, Electoral Processes, Financial Services, Industry, Consumer and Telecommunications sectors.
We established a presence in the Italian market in 2011, and since then we have enriched our offering with a complete range of services and solutions to enable us to rollout appropriate solutions designed to support the modern business models we see today in customer relationship management and in the efficient control and automation of business processes, which are our main goals
Our offering is characterized by its flexibility and comprehensive solutions, which enable our customers to save time, efficiently manage their business processes and adapt to the new organizational forms or models adopted. Our positioning in the market is based on an offer made up of services that cover every business requirement. In particular, we have acquired broad experience in the following areas: customer and service management, CRM, web applications, contact center and service operation infrastructures, enterprise management, business intelligence, ECM, ERP, and security.