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At the forefront in Europe with the most efficient solutions for emergencies
The Emergency Response Center (ERC) of the European Commission Directorate General for Humanitarian Aid and Civil Protection (DG-ECHO) will be responsible for coordinating the EU's deployment of humanitarian aid and civil protection actions anywhere on the planet. Its head office will be located in Brussels.
The ERC replaces and expands the operations of the current Monitoring and Information Center (MIC) as the center that coordinates the resources of the different states signed up to the "European Civil Protection Mechanism".
This mechanism enables the EU to respond to natural disasters, acts of terrorism and technological, radiological or environmental accidents anywhere in the world, coordinating the available resources of each member state. There are currently 32 states signed up to this mechanism (the 27 EU member states plus Liechtenstein, Norway, Iceland, Croatia and the Republic of Macedonia).
The new center will use state-of-the-art coordination, multimedia visualization and video and audio management tools. Its implementation will establish a more solid link between the civil protection and humanitarian aid agents of the European Commission and the member states.
Command and control centers
This project has consolidated Indra's position as a leading company in the implementation of advanced operations coordination centers for public and private safety. The company has also positioned itself as a leading technological partner for European Institutions.
Indra is a pioneer in the establishment of command and control centers for managing emergencies. Following the terrorist attacks of 3/11, Indra was commissioned by the city of Madrid to design and introduce a system of this kind. Currently, any incident that occurs in the Spanish capital is managed from the Madrid Integrated Security and Emergency Center (CISEM).
The company is also responsible for the implementation of the Single Emergency Coordination and Control Center (CUCC) for the City of Buenos Aires, the Assistance and Dispatch System for the 091 rooms of the Spanish National Police Department and the Incident Management System for the Fire Department of the Regional Government of Catalonia, among other projects.
The company was also responsible for equipping the Military Emergency Unit with an advanced command and control system, known as SIMGE, from which all the actions carried out by this entity in Spain are directed and coordinated.