Commercial Cycle Management
Services
- Consultancy for the rationalization of customer relationship channels: channel reorganization and integration, Contact Center consultancy, CRM, IVR, web portal and sale forces.
- Projects for the marketing area: design, structuring, and exploitation of marketing databases and campaign management.
- Control dispatch and key management data.
- Business process optimization.
- Information exchange processes.
- Implementations of the main business products: SAP-ISU/CRM, ORACLE CC&B, SIEBEL, Microsoft, etc.
Product: SGCv10
- Indra's commercial management system fully meets the customer relationship managment needs of public service companies.
- Implementation in 120 companies. 45 million customers, 35 countries, 15 Contact Centers
- Commercial management
- Comprehensive management data
- Customer management
