Support, Administrative and IT Process Management
Includes a wide variety of services, processes and methodologies for the maintenance, improvement and management of applications as well as solutions built with proprietary software packs (ERP, CRM, etc.).
Covers aspects such as the organization and management of the development and maintenance group, taking charge of applications with Indra personnel and/or personnel transferred from the entity, project management and integral maintenance (corrective, adaptive, evolutive and perfective) for applications in the portfolio, as well as new applications developed within the framework of cooperation, re-engineering of applications or system integration.
According to the study done by the consultancy firm DBK about outsourced services (April 2004), Indra is the leading national company in application maintenance services, a fact that is reflected by the projects completed in this area as well as by the number of professionals specialized in this field.
This service offers our customers the possibility of outsourcing processes that do not form part of their value chain, enabling them to concentrate all their resources on the processes that strike at the heart of their business.
- Administration
- IT
- Management
