WFM Solutions
WFM (Workforce Management) offers a technological solution applied to the efficient management of personnel to automate the generation of work schedules in a dynamic and multidimensional way, and to control attendance.
The main benefits clearly revolve around high efficiency:
For the Organization:
- Process standardization in the shops.
- Distribution of resources to different shops based on needs.
For Customers:
- Waiting times are eliminated for certain services (tills, counters, etc.) since the forecast demand is known.
For Employees:
- Working times and shifts are known in advance, allowing a better conciliation of work and personal life.
- Managers are freed up from manually preparing time or shift schedules.
Our solution is based on a work model that allows to define:
- A capacity planning model: to facilitate information to calculate the personnel required for a particular center or period.
- Shift schedules and attendance controls: to access the shift schedule of each employee in each center and manage the operations related to attendance control.
- Productivity indicators: reflecting the productivity of centers based on the time clocked in by employees and specific business data.
