Electronic Commerce
We help our clients to solve the traditional travel and trransportation operators dilemma: how can I improve my customers travel experience and my balance sheet as well?
At Indra we believe that the answer resides in turning the web channel into a competitive and sustainable market differentiator through an innovative plan focused on improving: web positioning, customer experience, company image and encouraging an effective cost reduction strategy through a technological update and convergence among channels.
Our solutions and services in this area are oriented to:
- Extending the market (SEO strategy, marketing campaigns, ancillary revenue integration, …).
- Reducing distribution costs and improving look-to-book rate (benchmarking web, self-service facilities, customer intelligence, affinity shopping, electronic payment,…).
- Increasing customer satisfaction and loyalty (frequent flyer options, personalization and 1-to-1 marketing, social media networks integrations,…).
- Cost reduction
- Leverage airline
- Travel operators
