Health > our offering

• Integral solution for citizens that is multi-channel (telephone, SMS, mobile telephony, Internet, PDA, Kiosks, DTT ...) and multi-language to provide information, receive answers to queries, manage tasks and minimize visits to the centers.
• Customized model focused on citizen service.
• A common access point for attending and providing services to citizens (managing medical appointments, consultations, prevention campaigns…) effectively and efficiently.

Main features

• Citizen self-management of the appointment by encouraging the use of multiple channels to ensure full accessibility and interaction.
• Telephone attention with qualified staff, interactive kiosks, Internet, cell phone, webchat, SMS, portals, social networks, IVR...
• Change management through communication campaigns that spread the benefits of the new healthcare model and available tools.
• Information suitability: 360º view of the citizen, proactive campaigns, attention given to dependents improving welfare status, product and service catalogue.
• Automation of appointment allocation processes through IVR communication systems and anticipating citizen preferences, ensuring a high success rate in appointment scheduling.
• Improvements in the occupation efficiency by sending appointment reminders to patients to reduce the rate of “no shows”, resulting in shorter waiting lists.
• Dashboards for analyzing the evolution of demand, the behavior of citizens, the healthcare resources usage, satisfaction and other important information for making strategic decisions and improving healthcare efficiency ratios.