Healthcare > Main projects

Personal Care Center (CAP: Centro de Atención Personalizada)

Indra implemented the Personal Care Center of the Madrid region which provides citizens with comprehensive services for getting information, managing tasks and making queries.

• Complete and differential service built for growth and continuous improvement.
• Indra puts the citizen at the center of public services by offering a customized model for managing appointments according to individual preferences.
• Guarantees the choice of primary care physician and specialists.
• With a markedly innovative focus based on obtaining both operative and management efficiencies.

CAP in figures:

• Over 5,500,000 primary care appointments annually
• Over 4,000,000 specialist appointments annually
• 320 interactive kiosks