Categories
Insurance
- Integral Insurance Platform
- Administrative and Management System for Insurance Companies
- Risk Management
- Process Models
- Bank Insurance Integration Platform
- Solutions for the Life Insurance Sector
- Solutions for the General Insurance Sector: Auto, Home, etc.
- Solutions for the Health Insurance Sector
- Solutions for Workplace Injuries Insurance
- Business Solutions
Business Solutions
- ERP (Enterprise Resource Planning): Indra has extensive experience in implementing management applications to support insurance business operations.
- CRM (Customer Relationship Management): Indra provides integrated information systems that address the insurance business process needs for sales (bids and order intake) and after-sales services (benefits and claims), and those that coordinate and plan activities with sales departments, marketing, insurance company relations, technical support for commercialization channels, assistance support network for service benefits and managing claims.
- BI (Business Intelligence): Indra actively collaborates with insurance entities to establish objectives and strategic lines, as well as to obtain the most adequate information for transforming the organization.
- Document Management: Indra's knowledge of the document management that takes place in insurance business processes and the experience obtained in the projects completed allow it to offer a set of standards, techniques and proven practices to manage the flow of all types of documents in an insurance company, enable the recovery of information from them, determine the period that the documents should be stored, eliminate those that are no longer useful and ensure the indefinite conservation of valuable documents, applying principles of rationalization, economy and integration with the entity's business and corporate systems.
- Voice Recognition (IVR): automated voice recognition systems that guide clients through the different options and services provided during a phone call. This makes it possible to decongest customer service and increase the service availability. Indra's offering includes: automated voice systems (IVR), video IVR (IVVR), virtual assistants (text and voice), dictation, biometrics, voice web navigation, speech analytics, SMS, multi-mode, embedded, USSD.
- Communications platforms (EDItran): Indra has developed a solution that facilitates direct communication between computer applications that reside on different machines and operating systems of different companies, organizations and entities, public or private. More than 100 insurance companies have already trusted EDItran for information exchanges. Insurance entities make a massive and intense use of EDItran for sector exchanges (for example, TIREA agreements), as well as non-sector exchanges (for example, bank transactions). In this manner, EDItran is an ideal solution as a corporate communications platform, a platform for implementing structured Electronic Data Interchange (EDI) solutions, or a secure and non-rejection data exchange platform.
- e-Business: At Indra, we advise and implement e-business solutions that range from electronic commerce or on-line training, to document management, knowledge management, or the creation of intranets and extranets. This range or services is always provided with the idea that technology should adjust to user needs, through an appropriate architecture and a design that promotes and facilitates its use.
- Communications Platform
- Document Management
- Voice Recognition
