Business Support Systems
Solutions to support the business with its marketing, sales, and client management needs, as well as in the areas of providing and ensuring service. Development and implementation of solutions for:
Product Development and Marketing
- Implementation of solutions for improving the Time to Market in the launch of new products/services (PLM).
- Client intelligence solutions.
- Improvement in attracting and retaining clients (Segmentation, Campaign Management and Customer Loyalty).
Customer Service
- CRM Solutions for improving customer service and management.
- Solutions for improving the cost of customer service through the integration of channels and Contact Center platforms, IVR and voice portals.
- Self-care solutions and value-added services.
Sales
Solutions for improving sales effectiveness both in the direct sales force as well as in the channel:
- Automation of Sales Force.
- Sales Solutions by Channel.
- Commission Systems.
Fulfillment
- Order Management Solutions.
- Definition, development and integration of the sales catalogue with the supply and billing systems.
- Integration with the activation systems of Land Line and Mobile networks .
- Solutions for Work Flow Management and field force (Supply and Malfunctions).
Assurance
Solutions for improving customer service and managing the effectiveness of the field work force:
- Solutions for managing client incidents.
- Management of field work.
- Management of Service Level Agreements.
Billing and Payments
Implementation of Solutions for:
- Arbitration, Appraisal, Billing and Payments.
- Interconnection Solutions.
- Management of Non-Payments and Fraud.
- Income Cycle Auditing.
- Revenue Assurance Solutions.
Business Intelligence
- DWH/DataMarts solutions for analysis and optimization of the business cycle (Clients, Services, Traffic, Network).
- Data Mining (segmentation, consumption analysis, switching analysis, etc.).
- Scorecards.
