Projects
- Systems for Xarxa Audiovisual
- Application Maintenance at Telefónica
- Collection and payment management for France Telecom España
- Point Program for Orange Spain
- Online Channel at Vodafone Spain
- CRM System at Vivo Brazil
- Financial Processes Reengineering in Antena 3
- Integral Management for EsMadrid TV
- Galileo with European Spatial Agency (ESA)
- IT area management for Grupo Prisa
- Consultancy for the Catalan Corporation of Media (Corporació Catalana de Mitjans Audiovisuals)
Online Channel at Vodafone Spain
Design, development, operation and maintenance of the Online Channel providing Vodafone with a unified, flexible channel suited to the new market needs, which enables to boost company and private customer gain and loyalty, completely integrated with Vodafone's systems:
- Residential Self-Care and Online Store
- Point Store
- Company Self-Care and Online Store
The service is rendered under a 24x7 service model from Indra's facilities.
The development and implementation of the New Online Channel has provided Vodafone with a series of benefits:
- Significant increase of the customer portfolio, thanks to the increase of entries and migrations through the new channel.
- Increase in customer loyalty thanks to the new self-care services.
- Process optimization through the integration of the new channel with Vodafone's back-office.
- Time-to-market reduction in the business offering development.
- Reduction of platform operations and investment costs.
- Online channel
- Online store
