Projects
- Systems for Xarxa Audiovisual
- Application Maintenance at Telefónica
- Collection and payment management for France Telecom España
- Point Program for Orange Spain
- Online Channel at Vodafone Spain
- CRM System at Vivo Brazil
- Financial Processes Reengineering in Antena 3
- Integral Management for EsMadrid TV
- Galileo with European Spatial Agency (ESA)
- IT area management for Grupo Prisa
- Consultancy for the Catalan Corporation of Media (Corporació Catalana de Mitjans Audiovisuals)
CRM System at Vivo Brazil
At the end of 2003, Vivo awarded Indra a contract to customize the development of a CRM system that unified all the operator customers integrated within Vivo. The strategy was aimed at centralizing, optimizing and adapting the systems in accordance with Vivo's business needs, within a multi-channel, multi-company, and unique brand paradigm. The purpose was to develop the company's competitive capacities, improve the operation profitability, and acquire and guarantee the loyalty of the most profitable customers.
- Operator's number of clients: 35 MM
- Application availability: 99.80% during business hours
- Application performance: 99.51% during business hours
- Customer service kiosk at Call Center: between 6,000 and 7,000 kiosks
- Number of accesses via Internet: an average of 2 million accesses per month
- Number of accesses via IVR: more than one million accesses per day
- Integration systems: integration system maintenance of VIVO based on TIBCO and BEA
- CRM
- Multi-channel
- Multi-company
- Unique brand
