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Airlines

20 years of experience: from strategy to implementation

SUITAIR FLY

SUITAIR FLY is a tool capable of managing any program related to the airline loyalty. It has been designed and built by professionals with great experience in passengers loyalty, taking into account all the variables necessary to make the program fit the client’s needs.

SUITAIR FLY is a proven solution that covers the most demanding requirements such as those of a network carrier member of the first global alliance. Integrating partners, of accumulation or redemption, is quick and easy thanks to the existing connectors.

Benefits

  • Electronic system to manage the loyalty program
  • Increased knowledge of the customer that allows to adapt the offer
  • and provide a better service
  • ROI before the first year due to the system efficiency
  • Very flexible and adaptable to the needs of each airline
  • Easily integrated to ARACS MIS, enabling advanced analysis
  • Friendly easy-to-use interface

 


Functional Enchancements

  • Connectors to integrate with corporate website, booking tools and
  • new partners (accumulation and redemption)
  • Accumulation, depending on many variables, rules and promotions
  • At corporate level: dual accumulation (individual and corporate)
  • Complete control of categories and cards issuing
  • Connector for purchase of miles / mileage
  • Possibility to accumulate miles / mileage levels and expiration
  • Bonus feature (high, web shopping, birthdays, promotions,etc.)
  • Integral management: multi-channel customer relationship
  • Handling of personal, demographic, and professional data
  • Identification of Corporate Partners
  • Adhered member administration (Relatives)
  • Extensive segmentation possibilities and Fraud Control
  • Unlimited categories and management in accordance with rules
  • Shipping Control Card
  • Accumulation by origin / destination (city, country and region), class, flight number or day of week, group membership, special promotions, etc.
  • Accumulation by transfer between associated companies / partners
  • Accrual for corporate clients and partners
  • Redemption exchange in flights or miscellaneous gifts
  • Cash & miles: partial redemption using points and money
  • Gift exchange, transfer to partners and upgrade
  • Expiration dates (according to the airline rules and regulations)
  • Classification on accumulation, redemption and promotions
  • Import from check-in system and partners movements (including
  • non-air)
  • Export movements to associated companies
  • Connection to partners on-line via web services
  • Management of extracts, reversal or cancellation of movements
  • Flexible rules to configurate predefined mailings with partners
  • Interface with suppliers of programme service (design, production,
  • shipping)
  • Contact Center Module to manage and track incidents requests
  • (with access to various reports and queries to support partners
  • statistics)
  • Accounting:
  • Flexibility in the allocation of accounts according to
  • account activity
  • Classification of Miles conversion to currency
  • Export of accounting movements
  • Interline movements
  • Benefits to external users:
  • Integration and safe access from the company web site
  • Ability to display general information as well as awards and accumulation of miles
  • Simulation of accumulation and redemption