Airlines
20 years of experience: from strategy to implementation
Business Process Outsourcing (BPO)
Indra is leader in BPO services in Spain and Latin America, with more than 100 work centers, and differentiates by combining best management practices, technological excelence and extensive geographic presence. . +More Information
Indra has the experience and qualified resources to build any BPO, simplifying business for Airlines and offering an effective way to acomodate volume changes within:
- Pre-established costs.
- Agreed quality and productivity levels.
- Agreed timescales for delivery of the work.
- … and documented within an established relationship framework with the Client.
BPO service activities:
- System parameterization and Implementation
- Production service monitoring and control
- Hardware technical support
- Back up and data restore services
- Security support
- Corrective and evaluative maintenance
- Technical and functional Help Desk
- ARACS Operational and data-entry activities
- Files up-dating and maintenance
