BPO Business process outsourcing
Indra is the undisputed leader in Spain and a reference provider in Latin America
“By applying technology and effectively managing resources, we are capable of improving the efficiency of our customer's processes with results that can be measured through strict quality standards”
Alberto Ariza
Head of Indra´s BPO Services
Indra is the leading BPO (Business Process Outsourcing) provider in Spain, with a strong and growing international presence, especially in Latin America, with more than 10 years of consolidated experience in customers from all sector areas and public administrations. Indra offers complete BPO services. We focus on the combination of technology, economies of scale and bestshore for increasing efficiency. Our services help customer reduce their operating costs (OPEX) and our mission is to "achieve process management excellence" aligned with the objectives of our customers through the use of our best assets:
- Best management practices
- Our technological differentiation
- Indra's extensive geographical presence
- A complete service offering for each sector
The BPO in Indra provides specific skills for each sector and has an extensive international presence, especially in Spain and Latin America.
Specialised BPO offering
- Finance and Insurance
- Energy and Utilities
- Telecommunications
- Public Administrations
- Healthcare
- Transport and Traffic
- Security and Defence
- Personalised Multichannel Communication
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Document Management
We are committed to providing value for our customers. To do so, we have an excellent multidisciplinary team that includes everything from consultants to process specialists. .
Success cases with our customers:
- Primary and Specialised Service Centre
- Renegotation of commercial offices
- BPO's Integral solution
- Comprehensive mortgage processing service
Our excellence in providing services has allowed us to work with customers that include:
- 80% of IBEX 35 companies
- The three largest telecommunications firms in Spain
- Three of the ten largest telecommunications firms in the world
- The ten best banks / financial entities in Spain
- Four of the ten largest banks in Latin America
Contact information
BPO@indracompany.com
Download
BPO Presentation Pdf (1.33 MB)
