Commercial Solutions
Technology for a unified and centralized vision of commercial activity.
Contact Center and IVR
Indra puts a group of professionals, processes and technologies at your disposal for managing relations with your organization's target audience (customers, employees, partners, etc.) through a single contact point, providing a unified vision of the service independently of the contact channel used (telephone network, Internet, e-mail, fax, in-person visit, back-office processes, ...)
Proper implementation and deployment of all processes handled in your contact center or IVR, as well as analysis of the associated information as the basis for subsequent decision making, give your organization a powerful tool for implementing your strategies.
Technological solutions for marketing and sales management
Indra offers different solutions for comprehensive management of the CRM process: Marketing, Sales and Care/Service and Support.
Our solutions allow a complete view of the life cycle of the customer, from registration, to management of promotions, invoices, possible incidents, claims, etc.
References
Telecom Italia Mobile. Customer care center.
Indiana Toll Road Concession Company. Customer care center. Design, deployment and development of new contact center functionality.
Vodafone. Over seven years of collaboration with Vodafone in the evolution of its Campaign Management system.
Abbey National Bank. Definition, design and construction of the sales force automation system.
ING. Comprehensive Campaign Management System.
Iberia. Incivox system: comprehensive service for the automated care system.
Línea Directa Aseguradora. Redesign of customer care services. Service auditing consultancy. "Reduction of the abandonment rate to 6%".
ONO. Voice portal. "The IVR system handles over 22,000 calls daily."
