Main policies and initiatives in effect:
- Supplier pre-qualification: Indra has a procedure for assessing suppliers on their economic, social and environmental performances for pre-qualification purposes.
- Supplier evaluation: Indra assesses the performance of a sample of suppliers on an annual basis.
- Supplier Guiding Principles: establishing the desired framework relationship between Indra and its suppliers.
- Supplier satisfaction surveys: tracking the level of supplier satisfaction with Indra.
- Suppliers Code of Ethics: Extends the basic ethical commitments Indra along the value chain.
Here at Indra we are aware that our longevity as a company depends not only on our own performance but also on that of our entire value chain. This is why we see our supplier relationships as key.
Here at Indra we seek out the top suppliers in terms of quality and sustainable development in a bid to develop stable and mutually beneficial relationships with them.
Against this backdrop, we attempt to structure our supplier relationships around two priorities:
- Incorporating supplier feedback: Indra surveys its suppliers between the fourth and first quarter of each year. The results are published in the company’s Annual Report. Indra uses the results of these surveys to identify areas for improvement and as the basis for designing initiatives for inclusion in its Business Plan.
- Promotion of social responsibility and sustainable development principles on the part of our suppliers: in 2004, we defined our Supplier Guiding Principles with the aim of promoting responsible conduct, including social and environmental criteria, on the part of our suppliers. These business principles will be rounded out in 2010 with the Suppliers Ethics Code which Indra is using to urge its suppliers to commit to basic ethics principles.
Indra’s Framework Principles of Relations with Suppliers
Relations with suppliers and partners make up one of the key pillars of the company. Indra has a comprehensive framework for these relations, consisting of manuals, procedures and instructions issued by the Management of Procurement and Supplies.
Basic Objectives
Indra´s relations with suppliers make up one of the company´s pillars and are a key aspect in the quality of the services that we offer our clients. At Indra, rigorous standards have been established for quality as well as in the way we carry out our business relations. For this reason, we expect the same commitment from our suppliers.
Indra strives for all of the organisations with which it collaborates to find in the company their best ally for development, and we are committed to carrying out our activities closely, with visibility and accessibility in regards to our suppliers.
This general declaration is materialised into specific intentions, objectives and commitments that are stated below:
How Indra would like to be perceived by its suppliers
- As a technological benchmark
- As an excellent customer ("the customer") in terms of its solvency, professionalism and growth.
- As a demanding customer.
- As a customer that fulfils its commitments and collaborates with its suppliers.
- As a good commercial reference.
What Indra expects from a supplier
- For it to be involved and committed towards Indra´s objectives in order to obtain the satisfaction of its clients.
- The faithful fulfilment of the agreed upon commitments.
- Continuous excellence in the quality of the goods or services supplied.
- Flexibility in its management and ability to respond, which allows Indra to adapt itself at all times to the possible requirements modifications of its clients.
What Indra offers a supplier
- Participation: Establishing policies for the supplier to participate in the business areas in which it is involved in order to gain a better understanding of Indra’s needs and to contribute its experience.
- Selection: Indra’s policy for selecting suppliers is based on the principles of professional ethics and free competition.
- Communication and relation: Establishing reciprocal communication channels that favour or ensure transparency in the relation and understanding of the mutual needs, and that also allow to make knowledgeable the situations or possible changes in both organisations that may affect the fulfilment of the contractual agreements, in order to seek joint solutions.
Human rights and essential employment standards
Indra acknowledges its responsibility, by virtue of the Universal Declaration of Human Rights, to promote and protect human rights in our business operations. We also recognise the principles of the Global Compact and we have our own diversity policy. We encourage all of our suppliers to adopt a similar approach. In particular, we expect our suppliers to: Comply with applicable legislation and the recommendations ratified by the ILO. Maintain a safe working environment, adopting the corresponding preventive measures (information, training, individual protective equipment and health monitoring) in order to avoid workplace risks. Treat their employees fairly and not discriminate against them for reasons of gender, sexual orientation, race, age, trade union membership, political views, marital status or nationality.
Commitment and environmental impact
Indra works with suppliers that comply with the legislation in effect and wants them to show their commitment to the environment and develop environmental management systems, and particularly with suppliers that: Maintain and are committed to the applicable environmental policies. Recognise the key environmental impacts of their business. Oversee the compliance of increased objectives and periodically report on them.
Suppliers Code of Ethics
In 2010, Indra has launched a Supplier Code of Ethics, with which it expects its suppliers to commit to a set of basic principles of ethical behavior in terms of integrity, professionalism and respect.
Suppliers Code of Ethics Pdf. (72 KB) (Spanish version)
Direct channel for suppliers, technology partners and other entities Pdf. (76 KB)
