For systems (in total 13) in Enterprise Support Systems domain we are providing services of:

• Corrective maintenance – resolution of incidents in the frame of defined SLA
• Lifecycle development – development of change requests
• Ad-hoc support – services by request of the client.

Main technologies in ESS domain:

• SAP
• File Net
• Java, PERL
• Oracle

Facts:

• Team of 20 specialists
• Project duration: 2,5 years (with possibility of prolongation)
• Start  of the project:  7/2010
• End of the project: 12/2012