Rapid, flexible and secure management
In the modern world, companies must take a proactive approach to optimizing services and driving the efficiency and transparency of business processes. A differential model for process outsourcing allows companies to concentrate efforts on their competitive strengths, making for more flexible operations, adding additional capabilities, minimizing risks and outsourcing processes that other companies can provide more efficiently.
We at Indra offer a distinguished process outsourcing model founded on flexible and global management, combining sector specialization and technological capabilities.
We help clients to streamline costs, achieve management stability, access the latest technology and adopt best practices. Other benefits are linked to process industrialization, such as standardization or enhancing quality and control via managed and measurable processes.
Our experience working with clients across a range of sectors makes us a leading BPO service provider, with a prominent international position and more than 9,000 specialized staff.
Specialized production centers in 14 countries
Our commitment to driving efficiency is based on a combination of technology, expertise, experience, economies of scale, bestshoring and shared service centers.
We have production centers in Spain, Portugal, Italy, Romania, Morocco, Puerto Rico, Brazil, Mexico, Peru, Colombia, Ecuador, Venezuela, Argentina and the Philippines.
Our offering stands head and shoulders above the rest thanks to specialized front and back office services, founded on flexible management and delivery models.
We guarantee high quality services for our clients via global and ongoing improvement strategies, applying leading international process models such as CMMi, ITIL and PMBOK.